Terms of service
1. Introduction
This website is operated by Resti Sleep Ltd. Throughout the site, the terms “we,” “us,” and “our” refer to Resti Sleep Ltd. By using this website and/or purchasing from us, you agree to these Terms & Conditions. These terms apply to all users, including browsers, customers, merchants, and contributors of content.
Please read these Terms & Conditions carefully. If you do not agree with any part of them, you should not use our website or services.
We reserve the right to update or modify these Terms at any time, and any changes will take effect once posted on this page. It’s your responsibility to check for updates.
Our store is powered by Shopify Inc., which provides us with an e-commerce platform to sell our products.
2. Online Store Terms
By using our site, you confirm that you are at least 18 years old or have parental consent to use this website. You must not use our products or services for illegal or unauthorised purposes or violate any UK laws, including but not limited to copyright laws.
Unauthorised use of our website, including hacking, transmitting viruses, or engaging in fraudulent activities, will result in immediate termination of services.
3. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
By using this website, you agree not to copy, resell, or exploit any part of our service without written permission.
While we take security seriously, please note that your content (excluding payment details) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer.
4. Product & Pricing Information
- Prices and product availability are subject to change without notice.
- We may discontinue products at any time.
- We aim to display product colours and images as accurately as possible, but screen settings may cause slight variations.
5. Returns & Refunds
Our returns policy allows you to return items within 30 days of receiving your order, provided they are unused, in their original packaging, and with proof of purchase.
- Some products, such as custom orders or clearance items, are non-returnable.
- Refunds will be processed within 10 business days of receiving and inspecting your return.
- If more than 15 business days have passed and you have not received your refund, contact us at hello@restisleep.co.uk.
For full details, please refer to our Refund Policy.
6. Payment & Billing Accuracy
We reserve the right to refuse or cancel any order at our discretion, including those that appear to be placed by resellers or unauthorised distributors.
You agree to provide accurate and up-to-date billing information, including email addresses and payment details, to ensure seamless transactions.
7. European Union 14-Day Cooling-Off Period
If you are ordering from within the EU, you have 14 days to cancel or return your order, no questions asked. Items must be unused, in their original packaging, and with proof of purchase.
8. Third-Party Links & Services
We may include links to third-party websites for your convenience, but we are not responsible for their content, security, or policies. Before using any third-party services, please review their terms & conditions.
9. User Comments & Feedback
If you send us comments, suggestions, or reviews, you agree that we may edit, publish, and use them in any medium without obligation to compensate you.
We reserve the right to remove comments that are offensive, unlawful, or misleading.
10. Prohibited Uses
You must not use our website for:
- Unlawful purposes or activities that violate UK regulations.
- Harassment, discrimination, or abuse of any kind.
- Spamming, phishing, or spreading malware.
- Infringing on our intellectual property rights or those of others.
Violating any of these terms may result in account suspension or legal action.
11. Disclaimer & Limitation of Liability
While we strive to provide the best possible service, we cannot guarantee that our website will always be error-free or uninterrupted.
We are not responsible for:
- Any loss, damages, or injury resulting from the use of our services.
- Delays, inaccuracies, or omissions in product information.
Our liability is limited to the maximum extent permitted under UK law.
12. Indemnification
You agree to indemnify and hold Resti Sleep Ltd, along with its directors, employees, and partners, harmless from any claims, damages, or legal actions arising from your violation of these Terms.
13. Governing Law
These Terms & Conditions are governed by UK law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We may update these Terms & Conditions at any time, with changes taking effect as soon as they are posted on this page. Your continued use of our website implies acceptance of the updated terms.
15. Contact Information
For any questions regarding these Terms & Conditions, you can contact us at:
Email: hello@restisleep.co.uk
Phone: 0203 4321 656
Office Address (please do not send returns to this address):
Resti Sleep Ltd
Office 5874, 58 Peregrine Road
Ilford, Essex, IG6 3SZ
Website: www.restisleep.co.uk
Company Registration Number: 16281911
Rest Deeper. Wake Fresher. Live Better.
