Shipping policy

1. Where We Deliver

1.1 Delivery Locations

We deliver across Great Britain, including England, Scotland, and Wales. While standard delivery is available for most areas, some locations incur an additional delivery charge due to courier fees.

1.2 Areas with Additional Charges

The following postcodes incur an extra delivery fee, which will be calculated at checkout:

  • Scottish Highlands & Offshore
    • AB10-AB39, AB41-AB45, AB51-AB99
    • DD1-DD11, FK1-FK21, G84, PH1-PH44
    • HS1-HS15, IV1-IV51, KA27-KA28
    • KW1-KW14, PA20-PA80, ZE1-ZE10

If your location is listed above, please note that delivery fees may be higher than our standard charges.

 


2. Delivery Services & Times

2.1 Delivery Days & Timings

We offer Monday to Friday delivery for most locations, with an option for Saturday delivery on selected products.

  • Delivery windows: Between 7am – 9pm. Some orders may receive a 2-3 hour delivery slot, but this is not guaranteed.
  • Weekend delivery: Available on selected products for an additional charge.

2.2 Delivery Charges & Service Options

Service Delivery Days Charge Delivery Details
1-Man Delivery Monday – Friday Free Delivered to your hallway
2-Man Delivery Monday – Friday £29 Delivered to your room of choice
1-Man Delivery Saturday £10 Delivered to your hallway
2-Man Delivery Saturday £45 Delivered to your room of choice

For postcodes that incur additional charges, the following fees apply:

Service Delivery Days Charge
1-Man Delivery Monday – Friday £110
2-Man Delivery Monday – Friday £125
1-Man Delivery Saturday £130
2-Man Delivery Saturday £145

Please note that delivery services vary depending on location.

 


3. Choosing Your Delivery Service

At checkout, you will see the available delivery options for your product and postcode.

3.1 One-Person Delivery

  • Delivered to your hallway only.
  • The driver cannot enter your home or carry items upstairs.
  • If you live in a flat or apartment and need assistance carrying your item, we recommend upgrading to two-person delivery.

3.2 Two-Person Delivery

  • Delivered to your room of choice (up to the 2nd floor).
  • If you have a lift, our drivers may use it at their discretion.
  • Available Monday – Saturday for an extra charge.

 


4. Recycling & Assembly Services

4.1 Recycling Old Items

We offer a furniture recycling service in most locations.

  • Your old furniture must be wrapped/boxed for collection.
  • The frame must be dismantled and packaged.
  • We do not collect soiled mattresses.

If your item isn’t properly packed, the driver may refuse collection, and you may still be charged.

 


5. Tracking & Managing Your Delivery

5.1 How to Track Your Order

Once your order is dispatched, you will receive:

  • A tracking number with courier details.
  • An estimated delivery window (if available).
  • Updates via email or SMS.

If you need help tracking your order, contact us at hello@restisleep.co.uk or call 0203 4321 656.

5.2 Changing Your Delivery Date or Address

Before Dispatch:

  • Contact hello@restisleep.co.uk to update your delivery date or address.
  • Some delivery options are postcode-dependent, so changes may affect charges and availability.

After Dispatch:

  • If your order has already been sent, we may not be able to change your delivery date or address.
  • Couriers will not accept a new address from customers—this must be done through our team.
  • A change-of-address fee may apply.

 


6. Delivery Issues & Returns

6.1 Late or Missed Deliveries

If your item hasn’t arrived within your expected delivery slot, please:

  • Check your tracking link for updates.
  • Contact your courier directly.
  • If you need further support, reach out to our team at hello@restisleep.co.uk.

If you miss your delivery, a £50 redelivery charge may apply.

6.2 Missing or Damaged Items

We’re sorry if something isn’t right with your order. If your item arrives with:
✔ Missing parts
✔ Damage or defects

Please email hello@restisleep.co.uk with:

  • Clear photos of the issue
  • Your order number
  • A brief description of the problem

We’ll work quickly to resolve it for you.

6.3 Returning an Item

If you need to return your order, please refer to our Returns Policy for full details.

 


7. Contacting Us

For any delivery-related questions, you can contact us:

Email: hello@restisleep.co.uk
Phone: 0203 4321 656
Website: www.restisleep.co.uk
Company Registration Number: 16281911

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